Butler Techsense Limited, trading through Butler Techsense Australia Pty Ltd (“Butler Techsense”, “we”, “us”, or “our” ), respects your privacy and is committed to protecting personal information handled through our Australian website at www.butlertechsense.com.au.
This Privacy Policy explains how we collect, hold, use, disclose and protect personal information when you use our website, contact us, or otherwise deal with us.
1. Who we are
Butler Techsense Australia Pty Ltd supplies environmental monitoring, datalogging, handheld instrumentation, sensors and probes to customers in sectors including pharmaceutical, GMP, medical, scientific and food production. The website provides information about our products and services and includes a contact form for enquiries.
2. The kinds of personal information we collect
We may collect personal information that you provide directly to us, including:
- Your name
- Your email address
- Your phone number, if you provide it in another communication
- Your company name, if you provide it
- The contents of your enquiry or message
- Any other information you choose to provide to us
The website’s public contact form currently asks for Name, Email, and Message.
We may also collect technical and usage information automatically when you use the website, such as:
- IP address
- Browser type and version
- Device type and operating system
- Pages viewed
- Date and time of visits
- Referring pages or websites
- Basic website interaction and diagnostic data
3. How we collect personal information
We collect personal information in a number of ways, including when you:
- Submit an enquiry through our website contact form
- Email or call us
- Request information about our products or services
- Otherwise communicate with us
- Browse and interact with our website
Where reasonable and practicable, we will collect personal information directly from you.
4. Why we collect, hold, use and disclose personal information
We may collect, hold, use and disclose personal information for purposes including:
- Responding to enquiries and requests
- Providing information about our products and services
- Supplying products, services and support
- Managing our customer and supplier relationships
- Operating, maintaining and improving our website
- Ensuring website and system security
- Internal administration, record keeping and business operations
- Complying with legal and regulatory obligations
We will only use personal information for the purposes for which it was collected, related purposes you would reasonably expect, or as otherwise permitted or required by law.
5. Cookies, analytics and website technologies
Our website may use cookies and similar technologies to support functionality, performance, security and analytics.
Cookies are small files stored on your device that help websites recognise your browser and remember certain information. You can usually control cookies through your browser settings. Disabling cookies may affect how parts of the website function.
If we use analytics or similar tools, they may collect information about how visitors use the website so we can improve its performance and user experience.
6. Direct marketing
We may use your contact details to send you information about our products or services where permitted by law or where you have requested that information.
You can opt out of marketing communications at any time by contacting us using the details below or by using any unsubscribe mechanism included in the message.
7. Disclosure of personal information
We do not sell personal information.
We may disclose personal information to:
- Service providers who help us operate our website or business systems
- IT support, website hosting, cloud storage and security providers
- Professional advisers such as lawyers, accountants, insurers or auditors
- Delivery, logistics or other operational providers where relevant
- Regulators, courts, government agencies or law enforcement bodies where required or authorised by law
- Other parties where you have consented to the disclosure
We take reasonable steps to ensure that third-party service providers handling personal information on our behalf do so appropriately.
8. Overseas disclosure of personal information
Some of our service providers may store or process personal information outside Australia.
Where we disclose personal information overseas, we will take reasonable steps to ensure the information is handled in a manner consistent with applicable Australian privacy requirements.
9. Storage and security
We take reasonable steps to protect the personal information we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure.
These steps may include physical, electronic and procedural safeguards such as restricted access controls, secure systems, and service provider oversight.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
10. How long we keep personal information
We retain personal information for as long as reasonably necessary for the purpose for which it was collected, to meet our business needs, or as required by law.
When personal information is no longer required, we will take reasonable steps to destroy it or de-identify it, where appropriate.
11. Access to and correction of personal information
You may request access to the personal information we hold about you, and you may request correction of that information if you believe it is inaccurate, out of date, incomplete, irrelevant or misleading.
We will respond to such requests within a reasonable time and in accordance with applicable law.
To make a request, please contact us using the details in section 15 below.
12. Complaints
If you believe we have mishandled your personal information, you may contact us to make a privacy complaint.
Please include details of your concern so we can investigate it properly. We will consider your complaint and respond within a reasonable time.
If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner (OAIC). The OAIC oversees the Australian Privacy Principles and privacy complaints framework.
13. Third-party websites and platforms
Our website may contain links to third-party websites or platforms. If you follow those links, the privacy practices of those third parties will apply.
We are not responsible for the content, security or privacy practices of external websites or services.
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time by publishing an updated version on our website.
The updated version will apply from the date it is posted on the website.
15. Contact us
If you have any questions, would like to request access to or correction of your personal information, or wish to make a privacy complaint, please contact us:
Butler Techsense Australia Pty Ltd
5/23 Breene Place
Morningside, QLD 4170
Australia
Phone: 1800 955 934
Email: info@butlertechsense.com.au